Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Warranty

  • Our client help Department is on–line day–and–night to reply to all of your help inquiries. Each ticket you post to us is going to be replied to within less than 60 minutes. If your situation requires the help of one of our administrators, we will address the ticket to the technician on shift and will notify you that the problem is being resolved.

  • Top quality support service

  • Top–class Tech Assist Service

  • Our tech help and support crew will be on duty for you round–the–clock to to take care of all assistance request tickets that you send. We offer customer support for all software programs that are pre–configured on your server. These include our custom built Web Hosting Control Panel, the preferred Operating System along with the server management panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Web Hosting Control Panel that is provided as a gift with the virtual server, you’ll find a useful Help section, that features everything you need to be aware of when taking care of your web pages and software packages. We have added a wide array of how–to reports and video guides that show the important website administration tasks in an easy–to–understand manner.