1 hour ticket response
We are focused on offering a fast and accurate solution to each support ticket sent by a user. Our expert support engineers will review your situation and will think of the best option. We offer a 1–hour response time guarantee for all technical support tickets. In fact, our average ticket response time has proven to be 20 minutes.
A First–Rate Customer Service
Each member of our client service team has many years of experience in the shared hosting plans sector and the majority of them have been with us for at least 5 years. They are all prepared to reply to all your requests in the most efficient manner possible.
An Easy–to–Navigate Help Center
Built into the Web Hosting Control Panel is an intuitive Help Center, which offers you different sources of information. You can search through a routinely updated knowledge base featuring web hosting account management articles and web site administration articles, check the how–to video tutorials or have a glance at our F.A.Q. library.
