Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • All your help requests will be dealt with in maximum one hour after the trouble ticket or e–mail was received. If your issue requires additional assistance from a server admin, we will forward the trouble ticket or the email to the person in charge, in a timely manner and will leave a note to inform you that more time will be required for finding the optimal solution. And if you make use of our Optional Admin Services package, all of the tasks included there will be executed whenever you decide.

  • Top quality support service

  • A Top–Notch Tech Support Service

  • Our customer support team will be at your disposal round–the–clock should you need assistance with the Web Hosting Control Panel or with any of the applications that we install for you on the dedicated server. Furthermore if you need assistance handling all the everyday admin tasks on your server, you can order the Optional Admin Services package, that includes backup hard disk drive space, OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Every dedicated web hosting plan comes with our free Web Hosting Control Panel, which boasts an elaborate knowledge base plus a selection of educational video tutorials. Whenever you require help working with the Web Hosting Control Panel, just click the Videos or Help buttons located in the upper right corner.