There're a lot of shared hosting companies out there, but most of them are resellers who have minimal resources, particularly in terms of support. A way to distinguish them is the option to contact the company over the telephone. The type of support that you can get via this particular way of communication varies depending on the provider - some provide you with dedicated phone support, while others offer general and customer support only since some matters are more time-consuming and it would be faster and easier to be resolved via a ticket, particularly when the situation has to be escalated. Still, it's good to find that you could always reach your web hosting supplier since there're countless small-scale issues that can be taken care of effortlessly and timely through a phone call, not mentioning that you will be able to get additional information about the services even before you become a client.

Phone Support in Shared Hosting

We know that having the option to communicate with a live agent is very important, for that reason we have 3 support lines all around the world (UK, USA and Australia) and you can reach us over the phone for fourteen hours a day. If you consider obtaining one of our shared hosting plans, for example, you can give us a call and find out more about our solutions before you order to be sure that we meet all of the system requirements for your websites. Following your order, you will be able to contact us about all the sales or billing issues you may experience, or receive any type of general or basic tech info you need. We have aimed to find the perfect balance between telephone and ticket support, so for solely technical issues you'll have to use the ticketing system, that will help you track the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there is always somebody to help you when you have any questions about the semi-dedicated server plans that we provide. Whether you'd like to find out more about the plans, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more complex issues could require a support ticket in order to give some time to our technical support crew to investigate, we are able to assist you with many technical questions over the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in these countries as well. If you're in another country, we also have an international number where you can reach us.