If you’ve ever got any questions connected to your hosting plan or you face a problem with your websites, you will need to contact the respective web hosting company’s help desk support team. It may not make any difference how swiftly they’ll reply if you have an enquiry of a general nature, but an issue like a misapplied software app update, for example, may lead to your site becoming damaged or unavailable on the web. And the longer you have to wait for the support team to get back to you, the longer the site will be inoperative. In case you offer goods or services online, any downtime will affect your website in an adverse way and you may lose current or prospective customers. Lots of hosting providers, predominantly resellers, respond to emails and support tickets within twenty four hours, but in the electronic space this is way too long, since visitors will rarely come back to a website that is not functioning correctly for lengthy stretches of time.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting plans include a 60-minute reply guarantee, which goes to say that regardless of what query or problem you may have, we will always be there to lend a hand. The fact is, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and sales matters. Our support staff reps are available 24-7, even on weekends and public holidays, which suggests that you’ll obtain quick assistance anytime you need it. We understand precisely how valuable time can be, so by the time we respond to your trouble ticket or email, we’ll have probed into the issue and, in case we haven’t discovered a solution, we’ll supply you with more details about what you have to do on your end – if the situation requires this. With our support services, you can be certain that there will be someone to help you out instantaneously, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we know just how essential it is to receive prompt help, we guarantee that you won’t ever need to wait for more than an hour to get a reply to any ticket that you post via your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait for more than 20 to 30 minutes and this applies to any issue irrespective of what its nature is – billing, technical or general. Furthermore, our tech and customer support team is working 24/7/365, which is the reason why even if you post a ticket during national holidays, you will always receive an instant reply, which will include the answer to a question, the solution to an obstacle or the details necessary to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you will never need to spend a whole day hanging around awaiting a response like you would with lots of other hosting providers.