A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It's an efficient way to get some information about the web hosting services or have some issue resolved since you're talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the lower chance of errors when you exchange information like usernames or domain names, the more rapid response time as the communication is live as well as the fact that you don't have to stay on the chat all the time - you can do something else while the agent examines the issue involved. Also, you're able to become a part of a live chat room from any computer that is connected to the Internet, avoiding the telephone costs that you will have to pay when you're calling to a different country.

Live Chat Support in Shared Hosting

As we consider the fact that numerous situations are quickly resolved if you talk to a live person, we supply a live chat service for all of our potential and current clients. Our chat is available every day and our customer care agents will help you with a number of questions and issues. In case you are not our customer yet, you're able to learn more about our shared hosting packages and the website hosting platform in general so that you can be certain that your sites will operate effectively on our servers. If you already have an account and you've got some questions or you have any kind of problems with some of our solutions, you'll be able to get in touch with us through our live chat and we can provide the needed info or help you troubleshoot the problem. You will need to open a support ticket for certain problems that need more time or the help of a sysadmin, but for a variety of common problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as part of our services, so that when you have any kind of questions for our semi-dedicated hosting plans, you'll be able to get in touch with our customer support team at any moment regardless if you have already acquired your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and difficulties, but we can assist you with a lot of tech questions as well. We can help you pick the optimal plan for your sites in case you don't have an account yet, we can reply all of the billing questions or issues you have or we can assist you with installing your new email address on your personal computer or smartphone - all the abovementioned will be done promptly because our live chat service is accessible all day, every single day. Any time you require support, you are able to speak to an agent and save a lot of time.