In case you have bought a hosting package and you’ve got certain queries regarding a specific function/feature, or if you have encountered some obstacle and you require assistance, you should be able to contact the respective tech support staff. All web hosting providers deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, because the fastest way to resolve a problem most often is to submit a ticket. This model of communication renders the responses exchanged by both sides easy to track and enables the tech support staff members to escalate the problem if, for instance, a server administrator must step in. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you need to have at least two separate accounts to contact the client support team and to actually manage the hosting space. Incessantly switching between different accounts can be a burden, not to mention the fact that it requires quite a lot of time for the majority of web hosting companies to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared hosting plans isn’t separate from the web hosting account. It’s an indivisible part of our full-featured Hepsia Control Panel and you’ll be able to visit it whenever you wish with only several mouse clicks, without having to leave your web hosting account. The ticketing system features a quick-search field, so you can find de facto any ticket that you’ve submitted in the past, if you need it. On top of that, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to solve a particular problem even before you open a ticket. The ticket response time is no more than 1 hour, which means that you can receive swift assistance at any specific moment and in case our client care team recommends that you do something in your account, you can do it instantaneously without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we use is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting plans, which suggests that you won’t need some other support platform to contact our client care team – you can do this on the spot the moment you bump into a challenge. Opening a new ticket requires a couple of mouse clicks and finding an older one is equally easy. With our smart search functionality, you can swiftly find any ticket that you’ve submitted in the past. You can submit a ticket at any time whatsoever as our client support team members are at your disposal 24 hours a day, 7 days a week and reply in no more than an hour, although it seldom takes that much to receive an answer. With Hepsia, you will have everything in a single place and you can forget about needing to use two or more platforms to solve a simple issue.