The accessibility to the customer and technical support that a shared hosting company provides can tell you a lot about the services that they provide as well. When you are allowed to use just emails and tickets, you have almost certainly come across a reseller not the actual website hosting supplier. If this is the case, you will probably have to wait for several days in order to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to contact the actual website hosting company for extra help. When the supplier provides you with several ways of communication with fast response time available anytime, they're most likely the top provider, not just a reseller. So you will enjoy well-timed assistance and excellent support because they will have direct access to the servers where your account is. No matter what the issue - sales or technical, it is always better to have the option to communicate with your hosting company directly via your favourite way of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance in a timely manner, so our shared hosting services include 24/7 tech support as well as various means of contact. If you do not have an account yet, you can easily call us or come on our live chat and chat with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up obtaining a service which you can't use effectively. In case you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it needs more analysis. In contrast to the vast majority of suppliers out there today, we respond to all of the tickets within an hour, so you will not have to wait for a whole day. Our support services can be accessed day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We know how essential it is to get quick assistance, particularly when your website is not running as it should be for whatever reason. All our semi-dedicated hosting plans feature 24/7 customer and technical support, so that in case anything comes up, you are able to use several ways to contact us - phone line with multiple local numbers around the world, live chat, emails and support tickets. The first two options are for pre-sales, billing and basic matters, which means that in case you don't have an account yet, for example, you will be able to get more info about our solutions, or we will help you with less difficult technical issues. The next two methods are for strictly technical problems or anything that's more time-consuming since it is much easier track the conversation between you and our support crew. The guaranteed max response time for them is just an hour, the actual one - 15-20 min, so you will not have to wait for a whole day so as to get assistance as you may have to do when using the services of other providers.

24/7 Customer Support in VPS Servers

When you use our VPS hosting plans, you will never have to wait for more than an hour so as to receive help for any problem that you may have regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all the support tickets which you open through your billing Control Panel or email messages that you send to our tech support crew. Furthermore, we have local telephone numbers in a couple of countries globally plus a live chat service where we'll help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the different methods of communication, so regardless what your question or issue is, there will always be somebody to help you quickly. When you need help with third-party software, that you cannot deploy or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we supply for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server through us, you are able to get in touch with us at any time using a number of channels and the maximum time that you will have to wait for an answer is up to 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it is a holiday or a weekend and we will help you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a technical issue, you will be able to open a support ticket via the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any common questions or you'd like to know more about our website hosting services before you order, you may also take advantage of our live chat or you can call one of the local phone numbers that we have in several countries around the globe. When you're looking for help with third-party software that you can't set up or operate properly, you can add the Managed Services upgrade to your plan and our system administrators will assist you.